In accordance with the German Civil Code concerning distance contracts, customers have the right of withdrawal subject to the following conditions: You may declare the revocation of your contractual statement in text form (e.g. letter, email) or by returning the merchandise within a period of 2 weeks. The revocation period commences the day following the receipt of merchandise and this revocation instruction in text form. The time limit shall be deemed to be observed by the timely dispatch of the declaration of revocation or the return shipment. The revocation should be addressed to: Mindbase Music Management, Stefan Herwig , Horster Strasse 31, 45897 Gelsenkirchen. In case of a valid revocation, all mutually received performances as well as emoluments taken (e.g. interest), if applicable, are to be restituted by either side. If you are unable or partially unable to restitute the merchandise to us or can only restitute it in a deteriorated condition, then you have to insofar compensate for its value where applicable. You are obliged to bear the costs of the return shipment, if the merchandise delivered corresponds to the merchandise ordered, and if the price of the merchandise to be sent back does not exceed an amount of forty (40) Euros or if, where the price is higher, you have at the date of the revocation not yet rendered consideration or given a part payment. In all other cases, the return shipment for you is free of charge.
Returns should be sent by the same means as they were originally shipped.
Any item sent insured to the customer should be returned insured.
Upon receipt of the returned item, we will reimburse the customer for the cost of the item plus any incidental shipping costs, as applicable. The original shipping costs cannot be refunded unless warranty applies.